Search
Close this search box.
Affirm

Buy Now, Pay Over Time With

0
0
Subtotal: $0.00
No products in the cart.

Canada

0
0
Subtotal: $0.00
No products in the cart.
Search
Close this search box.

Return Policy

Goldring Products are Exclusively and Officially Distributed in Canada by Essentia Technology Inc. This Return Policy applies to only those products purchased directly via the goldringcanada.ca website. For all Goldring products purchased via any other retailer, the Return will need to be processed directly with that retailer, as their individual Return Policy will apply. 

Change Of Mind

Goldring Canada /  Essentia Technology Inc. Does Not accept “Change Of Mind” returns.

Reason For Return

The product must be damaged, which was noted on the Consignment Note / Bill of Lading at delivery or received defective. Goldring Canada /  Essentia Technology Inc. must be notified within 2 days of delivery. Goldring Canada / Essentia Technology Inc. at its sole discretion may decide to repair or replace the product. Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by Goldring Canada / Essentia Technology Inc. personnel at their premises in Milton, Ontario.

Return Merchandise Authorization Request Form

  • To receive a Return Merchandise Authorization number, the online Return Merchandise Authorization Request Form must completed and submitted.
  • All returns must be approved prior to shipping a product back, and have the Return Merchandise Authorization number included with the packing slip. 
  • If products arrive in a damaged condition, the customer must make a note on the courier’s Consignment Note/Bill of Lading. It is the customer’s responsibility to notify Goldring Canada / Essentia Technology Inc. within 2 days of delivery by e-mail.
  • It is the customer’s responsibility to sign for the correct number of packages as shown on the courier’s Consignment Note / Bill of Lading, and report any shortages to Goldring Canada / Essentia Technology Inc. within 2 days of delivery by e-mail.
  • All goods must be checked thoroughly prior to signing at time of delivery as neither Goldring Canada / Essentia Technology Inc. nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.
  • Any product damage that was not apparent on delivering (concealed damage) must be recorded and submitted in writing/email to Goldring Canada / Essentia Technology Inc. within the 2 days after delivery to be eligible for a replacement unit. Outside of the first 2 days, any issue will be handled in accordance with the product warranty.
  • All products damaged in shipping  must be returned in the original manufacturers packaging with the approved Return Merchandise Authorization Form number attached. The product must be in new condition except for the reported damage.
  • Your order confirmation / invoice email and shipping notifications are necessary, as you will be required to provide these details and other information as proof of purchase. Photographs of the damage and a copy of the damage noted on the Consignment Note / Bill of Lading are also required.
  • Product damaged in shipping will be returned to Goldring Canada / Essentia Technology Inc. facility by prepaid freight paid for Goldring Canada / Essentia Technology Inc.
  • Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return, replacement and or repair.

Returning Product Received Defective

  • To return a product, you may call us from Monday through Friday from 9AM – 5PM for instructions, however to receive a Return Merchandise Authorization number, the online Return Merchandise Authorization Request Form must completed and submitted.
  • All returns must be approved prior to shipping a product back, and have Return Merchandise Authorization number included with the packing slip. Additionally: we reserve the right to replace or repair any defective product.
  • Any product defect must be recorded and submitted in writing to Goldring Canada / Essentia Technology Inc. within the first 30 days after delivery to be eligible for a replacement unit or repair. Outside of the first 30 days, any issue will be handled in accordance with the product warranty.
  • All products defective on delivery must be returned in the original manufacturers packaging. The product must be in new condition except for the defect.
  • Your order confirmation / invoice email and shipping notifications are necessary, as you will be required to provide these details and other information as proof of purchase. Photographs, video of the defect and or written detailed explanation of defect will required as part of the Return Merchandise Authorization process.
  • Defective products which cannot be taken in for repair must be sent prepaid freight by the customer, preferably in the original packing, and with the approved Return Merchandise Authorization number attached. Damage sustained to goods, sent by the owner, in transit to the repair centre are not covered by warranty.
  • Return freight for defective product will be prepaid by Goldring Canada / Essentia Technology Inc.
  • Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.